Integrated Teams – Success Factors for Collaborative Teams

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Author – Abhilash Suryanarayan (OTT Practice Lead)

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When a group of professionals equipped with diverse competitive skills join hands and work on a project, an integrated team is formed. This not only unitizes client and partner teams but also improvises coordination between both teams. Additionally, client and partner teams will be exposed to each other’s work culture and ethics, which will help in understanding business operations, quality expectations and lead to faster project deliveries.

The concept of integrated teams is becoming an extensive choice among different businesses following agile software development model. In scenarios where the business is expecting the delivery really quick, it chooses an integrated team model. It helps them in acquiring the right workforce for the project.

What is the purpose of integrated teams?

For clients, who find it bothersome to outsource people for their projects, an integrated team is a prominent solution. It not only provides them with skilled professionals who are most suitable for project requirements but also assists them in achieving solutions they envisioned.

The integrated team’s model can benefit businesses in numerous ways. Let’s have a look at how they can help a business grow:

Accountability

Integrated team model induces complete accountability for project completion. As an integrated team involves both partner’s team and client’s team, the group members effectively distribute work among each other depending on their expertise. It naturally creates a sense of accountability for tasks assignees and promotes on-time delivery. Engagement that is built on trust bestows a plethora of opportunities to partners. Hence, it becomes generic to be liable for their own action.

Communication

Implementation of integrated teams ensures there is zero communication gap. As, both teams are working in the same environment, there is hardly any place for misunderstandings regarding process, requirements, functionalities, project progress, status, or delivery timelines. Furthermore, it becomes easier for clients to track progress, which keeps them unbothered about meeting deadlines and project deliveries.

Deliverables

While working within an integrated team, the teams flourish with better coordination. As both teams work towards the same end goal, it encourages brainstorming for generating fresh ideas to resolve hurdles and make headway toward a quality product. Moreover, as high-skilled professionals are working together, it provides timely deliverables, guarantees the best quality solution and ensures all-around incident support.

Quality

When a fresh client is onboarded, by default 100% commitment is given to delivering the highest quality services within the stipulated time. This is only possible when both teams collaborate and understand the requirement, quality standards, tools & technologies being used.

When a fresh client is onboarded, by default 100% commitment is given to delivering the highest quality services within the stipulated time. This is only possible when both teams collaborate and understand the requirement, quality standards, tools & technologies being used.  When workforce lacks coordination, business faces delivery challenges with respect to quality. This can be overcome by having an integrated team working on projects.

Availability

Highly skilled professionals being available during the time of need, addressing the issue would not be a challenge. It comes with an all-round the clock support. There is testing team, development team, support team, and business development team, all working is a common space making it easy to deliver projects.

Polyglot

Integrated teams are formed with a team of competent professionals, who are experts in their own field. Be it the quality engineering, technical support, software development, graphic designing, or UI development, competent and diversely skilled people working together brings boundless learning opportunities for each other.

Continuous Learning

As cross-skilled people working on the same project, it helps all team members to learn from each other. The client’s team can learn about the technology and tools used in the partner’s space and vice versa. Working in integrated team offers a never-ending learning opportunity among workforce, which is one of the main reasons why integrated teams model/concept is becoming more adaptable and successful.

To conclude, the hasty outbreak of Covid19 has colossally affected everyone and had made us compromise numerous things and working from home is one among them. No doubt it has empowered us to continue our job by being safe within our houses, but also highlighted major issues in businesses’ work culture.

Entire team working remotely, there has been a lack of coordination and time management, which affected project deliveries and has had a huge impact on organizations’ revenue. This can be attributed to companies not practicing an integrated team model.

IGS had previously aced a work culture that was integrated, which helped in its growth during challenging times. IGS was used to various business communication tools like Sococo, Slack, Microsoft Teams and Google Chat. This helped IGS in creating 100% online integration with its clients and partners and made it expedient for employees to stay integrated with the client’s teams.

This integrated team practice topped with the versatility of using online communication tools, helped IGS and its clients release products faster into the market.

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